Frequently Asked Questions (FAQ)

Frequently asked questions

Will my text fit on the stamp?

If your personalisation text is noticeably longer than the example in the design, just ask us before ordering whether everything will fit – we are happy to check for you.

Where do I send my logo or design?

The easiest way is to upload your file directly with your order using the file upload on the product page. Alternatively, send it to us after ordering at info@kreativpuenktchen.de – please put your order number in the subject line.

How do I know whether my logo works as a stamp?

A simple trick: print your logo once at the stamp size you want. If all details and lettering are legible on the printout, it will usually work when stamped too. You are also welcome to send us your file in advance so we can check it.

I have a special request for adapting a design.

For our personalised stamps we use carefully drawn, ready-made designs. If you have a particular adaptation in mind, get in touch before ordering – we will find a solution. :)

Help, my stamp has already been used!

Can you see ink on your stamp? Don't worry – you have not received used goods. We occasionally test our stamps to check the quality of our machines. With personalised stamps and fine motifs in particular, we want to be sure the impression is clean.

My parcel could not be delivered

Please keep an eye on the tracking so you can be reached at the time of delivery, or set up a delivery authorisation with your parcel service. If a parcel is returned to us because nobody was there, the address was wrong or it was not collected, there is a charge for sending it again (Germany €3.99, EU €7.50, Switzerland and the United Kingdom €9.00 each, Israel €11.00).

Liability for delivery: We are not liable for failed deliveries caused by the recipient being absent, an incorrect address given by the buyer, or the parcel not being collected from a pick-up point. If a parcel is returned to us for one of these reasons, we do not cover the cost of sending it again. You are welcome to request a re-shipment at info@kreativpuenktchen.de. For non-personalised items we can alternatively refund the item price.

My stamp is not what I expected

We do our very best to make your shopping experience a great one – but we make mistakes too. If something is wrong with your order, please contact us straight away. We will find a solution together!