Shipping policy

Shipping Policy

1. Delivery area

We deliver to Germany, all member states of the European Union, Switzerland, the United Kingdom and Israel.

2. Shipping costs

Shipping costs depend on the destination country and the value of the goods in your order and are shown to you during checkout before you place your order:

– Germany: €3.99 per order; free shipping on orders with a goods value of €35.00 or more.
– European Union (except Germany): €7.50 per order; free shipping on orders with a goods value of €100.00 or more.
– Switzerland: €9.00 per order; free shipping on orders with a goods value of €100.00 or more.
– United Kingdom: €9.00 per order.
– Israel: €11.00 per order.

3. Delivery time

Items in stock are delivered within Germany within 1–3 business days of the conclusion of the contract. Personalised items are made individually for you after we receive your order; delivery within Germany takes 2–5 business days from the conclusion of the contract. For deliveries to the European Union, Switzerland and the United Kingdom the delivery time is 3–7 business days, for deliveries to Israel 7–14 business days. The production time for personalised items is included in these delivery times. For payment methods where you pay in advance, the delivery time begins on the day after we receive your payment. Business days are Monday to Friday, excluding public holidays. You will also find the delivery time applicable to your item on the respective product page.

4. Carrier and tracking

We ship with DHL. As soon as your order leaves our premises, you will receive a shipping confirmation by e-mail with the tracking number so that you can follow your parcel.

5. Deliveries outside the European Union

For deliveries to Switzerland, the United Kingdom and Israel, additional import charges (customs duties, import VAT) and handling fees of the delivery service may apply. These charges are not included in our prices and shipping costs and are collected from you directly by the delivery service.

6. Transport damage

If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.

7. Questions about shipping

If you have any questions about shipping and delivery, you can reach us by e-mail at info@kreativpuenktchen.de, by phone on +49 (0)3744 8330-0 or via the chat on our website.

This English text is a translation provided for your convenience. The German version is the legally binding one.